We started our tour on a cold, overcast morning and the atmosphere inside the trolley seemed to match the weather outside. It did not seem our tour guide was too enthused to have such a large group, evident by his snide remarks underneath his breath. I thought his rendition of historical information was average and his attempt of being comedic fell flat for me. After we got off and toured a bit, we got on another trolley, but this time with Hugo. He was amazing - welcoming, hilarious, and very informative about Boston history and today's culture in Boston. Thanks to Hugo, I left the tour feeling much better about the service and learned some interesting facts about Boston.