michellerL5603ZC
Jun 2022
The good - easy to get out and in.
The not good - Out of eight bikes, one was stuck between gears, one had the chain pop off multiple times, one would squeak obnoxiously for an unknown reason. In addition, I accidentally booked the one hour length online when I meant to book the four hour. Immediately tried to contact and they said they usually respond to emails in one hour. The next morning someone got back with me and told me that if I would book the correct time, they’d refund me for the incorrect purchase. However, after I booked the correct time, was told I could not get a full refund because it had been 24-hours since originally booking. Didn’t make sense to me because while I reached out immediately, it took over 24 hours for someone to tell me what I was supposed to do and then they said because it took over 24 hours that I had to pay. Seemed sketchy.
The experience of biking in Central Park was awesome! Especially since I had a bike with no issues :)