First off, if you book go from Pier 6, not 16, here is why. We arrived early because this was our first stop on a long day. Our ticket time was 1100 and the boat pulled up at that time empty and then left to go to pier 6 to pick up passengers but not us. Some idiot at pier 6 let on 1100 and 1200 passengers so the boat was full when it came back to pier 16. They rescheduled us for 1200, which caused us to miss other tours we had booked causing us a bad vacation day. When the boat arrived at 1215 the pier 6 people had taken all of the upper deck good seats or window seats so anyone from pier 16 got the worst seats. It wasn't till we got to the Statue of Liberty that they opened a front area on the boat that we could actually see anything. This part was good, and the tour guide was great, but this should have never happened.