Scenic12258571988
May 2024
Sunbuggy ATV rentals at Oceano Dunes is a racketeering, zero maintenance, business and nobody should be allowed to continue to stay in business doing things like that… period! We rented a Can Am 1000 from them to take the kids for rides, paid 530 for two hours, which was what we agreed to no problem. 25 minutes into driving the transmission went out and wouldn’t drive while in high gear. We took it back and they told us that it broke down while we had it so they would have to talk to management and would talk more when we got done with our two hours. They put us in a replacement buggy (which I took pictures of) and said the brakes don’t work so it’s all gas no brakes. We are bike and quad owners, we know how to treat things, and we were not hot rodding or tearing it up. We are not those people, this was just horrible busniess! The lack of maintenance on the exchange vehicle (sand buggy) shows clearly that they do to maintain their vehicles well, and the picture of the brakes shows that there should have been usable brakes. I wasn’t happy with the either vehicle because they didn’t even climb any dunes, but they made it clear they didn’t do refunds so we went with it because it was that or nothing. Once we had taken the exchange and the time was up, we came back with the exchanged vehicle and we were told that we were going to have to agree to paying 1000 or wait and pay 4,500 after the can am was sent off to Las Vegas to be fixed. We didn’t break it, we didn’t roll it or hot rod it, didn’t drive it up any dunes because we could feel that it didn’t have the power to make it up any dunes, we didn’t do anything to it except drive it for about 25 minutes and it broke! The employee said that because it broke when we had it, we had to pay to fix it, and if we didn’t agree to the 1000 now, it was going to be 4500 later. Do not rent here!
Réponse de l'hôte
Jun 2024
We understand your frustration with the mechanical issue and the resulting costs. However, we want to clarify a few points:
Transmission Damage: Our inspection of the Can-Am Maverick revealed that the transmission damage was extensive and consistent with improper use. This unfortunately resulted in a costly repair, far exceeding the $1,000 fee that you agreed to pay. We offered this reduced fee as a gesture of goodwill, recognizing that accidents can happen.
Brake Functionality: The dune buggy you were provided with was fully functional, but dune buggies have rear-wheel braking systems that differ from UTVs. We apologize if this was not adequately explained to you beforehand.
Fairness and Responsibility: While we strive to provide an enjoyable experience, we also believe in fair business practices. When damage occurs due to misuse, it's not fair to pass those costs onto other customers. We believe the agreed-upon fee was a reasonable compromise in this situation.
We hope this additional information provides some clarity and helps you understand our perspective. We are always open to further discussion if you have any questions or concerns.