I called the office two times. Both times they seemed rushed, and were not very helpful. Our hotel was downtown, but they indicated that we would need to come to the main office. We drove a car and had to pay for parking. Once we got on the bus, the bus then proceeded to drive back to where our hotel was. It was VERY frustrating. The website was also unclear that our boat ride would be only 1/2 hour, while the bus ride is an hour.
Once we got on the bus, the bus driver was great! He helped everyone and told us fun facts about Miami as we drove to the tour spot.
The tour was fun, and we were able to see 3 alligators.