I can't say enough good things about this tour, our guide, and Brushbuck as a company.
Our guide, Truman, picked us up at our hotel in Jackson Hole on time. Lunch, snacks, and water were all included in the cost of the tour.
As we made our way in the pre-dawn mist and rain, he told us about the trip, what he would endeavor to do for us in the way of wildlife sightings, what to expect, and especially, the rules regarding wildlife. This company places safety above all.
As we made our way through Grand Teton National Park, en route to Yellowstone, Truman took us to several spots, off the beaten path in the hope of seeing wildlife.
Understand, there are no guarantees of seeing anything, but the Brushbuck guides know these parks inside and out. They know and understand wildlife--how they move, where they feed and what they feed on, etc. We saw a spike horn elk, a grizzly bear, two moose, a great grey owl, several mule deer, a flock of redheads (ducks), and some pronghorn antelope. It was amazing.
Keep in mind, it was raining all day. As we entered Yellowstone, and higher elevations, we caught up with the snow that had been falling up there all day. We drove along the Lewis River Canyon and made it as far as the West Thumb Geyser Basin, when thoughts turned to the possible need to turn back. Truman was in contact with other guides who reported cars off the road several miles north, and even a stranded tow truck. Brushbuck made the decision to bring all their tours back to Jackson Hole--leaving roughly half the tour unfinished.
Once we dropped down to lower elevations, Truman took us to a couple other spots to show us beautiful vistas and point out places we might try on our own, then returned us to our hotel.
Very shortly we received a text from Brushbuck offering us several options for other tours, none of which we could take advantage of, due to our schedule. They then told us we'd be receiving a full refund for the tour we had booked. I didn't think that was fair to Brushbuck because we had thoroughly enjoyed the half day we'd spent with Truman, so we offered to take only a partial refund, but they insisted we be refunded in full.
We were stunned at that degree of customer service. Their devotion to safety, to the extensive training for their guides, and then to refund the fee. We would definitely book with them again, and we highly recommend them.