Thank you for taking the time to share your review. It is not our policy to have anyone fly in our helicopters unmasked, least of all our pilots. After your flight you shared this feedback with us verbally, and we took action to correct your pilot's mask protocol that very day. I want to reassure you that we addressed this oversight and reinforced our mask policy with our entire team. As you experienced during check-in, throughout the company we take our mask policy very seriously for the safety of our guests and pilots. I would like to add that we normally do not fly our large A-Star helicopter for tour groups for the same reason you mention here, however our usual Robinson aircraft were unavailable that day so we combined parties into the A-Star for the tour, which is a very rare occurrence on our part. Thank you for flying with us, and please contact me directly if you'd be willing to join us again for a discounted flight so you can experience our true standard of excellence. Yours in gratitude, Christina, Alpine Air Alaska
[email protected] 907-783-2360