I had the most unprofessional experience this morning. I booked a trip paying in full a few days ago with what appeared to be an exciting and credible business. Mark immediately contacted me and confirmed the trip. I received a voucher from Trip Advisor as well.
Yesterday I received a few text messages indicating that my trip was on Thursday (instead of Tuesday), despite having a reservation! I texted Mark and he said it was a mistake and my trip was confirmed for this morning.
So, I packed the car, woke up the kids and we drove for 45 mins excited for our fishing trip. After arriving and walking to the dock, I called Mark and…the boat had alreadY left the dock with a different group of 8 people!
He proceeded to offer me a “good deal” if i came back tomorrow! What nerve!
Nobody should be treated like this, especially families with small kids!