Arrived in Galveston with my wife and 2 children 2hrs prior to our tour. It was 35 degrees ,rainy and windy. Contacted the operator and asked to reschedule to the next day.
No improvement in weather. Contacted operator and THEY suggested rescheduling, again.
It snowed...in Galveston.
Despite the unusual weather, tour refused to refund our money. I suggest if you want to take this tour, register the day of in order to avoid weather issues because they sure as hell are gonna keep your money come hell, high water, or a historic arctic freeze.
Réponse de l'hôte
Feb 2021
The fact that you canceled 2 hours before the tour started meant that your tour guide was already on duty. And your tour guide was ready to do the tour despite the weather. We offered to reschedule the tour for you ,you pick the next day the next day .the weather wasn't to your liking either and we suggested to reschedule again. You never asked for a refund. Unfortunately the first time you wanted to reschedule was two hours before the tour but in an effort to help you we agreed to reschedule at your convenience. The Arctic blast hadn't started yet. during the storm we happily refunded everybody's money because we weren't able to do the tours. However we did to do the tour on both nights that you chose not to come.And we still will be happy to reschedule at your convenience next time you're in town. if you would have canceled instead of rescheduled we would have been happy to refund your money. But as it is a tour guide was on duty both nights to conduct your tour the fact that you didn't have the proper clothing is not our responsibility