This was excellent from start to finish. The boat was comfortable and viewing was easy from inside as well as in the fresh air (although it was a little damp outside at times!!!).....dress in layers, have at least waterproof coat and a hat/gloves if you plan to stay outside. The captain was good at directing our attention to wildlife etc and when there was something special to see, he stopped the boat so we could get a closer look and take photographs (bring binoculars if you have them). He also gave interesting information. The crew were very friendly, helpful and attentive especially when the journey became somewhat rocky and a few people felt unwell (thankfully we were fine). The lunch consisted of a wrap (my only criticism....too much lettuce in the wrap, lol), oat bar, small chocolate mint and a packet of crisps/chips. Fresh fruit was also available and a chocolate chip cookie towards the end of the cruise. For us, the 2 highlights were the waterfall (new experience to have a shower while fully clothed!!) and of course the glacier.....amazing!! It (obligingly) calved several times.....that sound has got to be heard!! A crew member scoopped some of the ice flow and it was served in drinks. Like everything in Alaska (as we have discovered), this tour isn't cheap but it was worth it and we enjoyed every second.