They advertise that the buses come by every 15 minutes and that is true; however, they don't tell you that the bus that comes by might be full and no one hops off at the stop you are waiting at, you will continue to wait. At one stop 2 buses came by that were full and we ended up taking an Uber back to our hotel. There is not enough time even if you get on the first bus at 9am to get off on every stop and actually look at everything and there is walking time involved also. Not sure if the tours were extra crowded because of cruise ship passengers or if that's just the way this company operates. The drivers were friendly and provided some history and stories as the tour went along, but I definitely would not book this again.
Réponse de l'hôte
May 2019
Hello, please accept my apologies for the overloads and delays that prevented you from effectively using your hop and off tour. We would like to assure you that we do try to anticipate the number of guests we will have, even on cruise ship days.
It is our goal to provide great customer service and clearly in your case we let you down. We do have a 100% satisfaction guarantee located on the customer service page of our website.