Ahéheé (Thank You) phillipn…, for taking the time to write a review. We would like to thank you for your feedback on our tours. However, we have no indication of your reservation in our system and feel you may confuse us with a different tour company. It is not our protocol or policy to suddenly change your pickup location for the tours, specifically since we confirm your hotel pickup or park and meet location 24 hours prior to your tour departure. If you went directly to the Canyon site location and then return to your hotel, then only to be told you missed your tour and have a refund issued back to you. This is not our protocol on how we conduct tours. We would most definitely have got you on a tour, especially since most of our guests travel internally to visit our area. If you would please privately email us, we would like to handle this matter directly and show you better customer service to which you are most definitely due. We apologize for the terrible experience and service you were given. Please email us directly at
[email protected], please attach a copy of your reservation so that we may better assist you. We look forward to your email so that we can find you a solution. In the meantime, please stay healthy and safe.