The tour itself was very interesting, but the organization of the entire thing was horrible. Because we booked through TripAdvisor, we were unable to select a time slot. I called several lines at Madison Square Garden to try and reserve a time over the phone, but I was not allowed. Instead, once I went through security, I waited in. 3 wrong lines before being told where to go to secure a time spot for my tour. When I finally got in line, I had to wait over an hour for the next available tour. It was more stress than needed.