My adult family of 4 went on this tour and it was our favorite excursion of our Juneau vacation by far (we also did a helicopter ice walk and whale watching). Sarah and Alec were our guides. They were incredibly kind and easy to talk to from the very beginning. We received very nice rain gear, gloves, boots, helmets, snack bags, and hiking/canoe equipment. Our guides did a great job of going over rules and safety before the adventure began. I really liked how both Sarah and Alec made a point to remember our names and get to know each one of us during the trip. It was a much more personal and individualized experience that way. As we paddled our way to the glacier, Sarah and Alec taught us a great deal about the glacier, the lake, the different wildlife, and about Juneau/Alaska in general. They also not had a great sense of humor and were cracking jokes along the way. As the hiking portion of the trip began, I was really impressed with Sarah and Alec’s awareness and care towards my mothers somewhat limited mobility. Alec was our lead on the hike and was always keeping my mother in mind by choosing the easiest paths as well as going back to help in rockier areas. Sarah stayed toward the back with my mom the whole time keeping her company and making sure she was doing okay with the terrain. That was a huge relief for us and made the tour very enjoyable for our family.
Because our guides were so wonderful, I’d like to dedicate part of my review to each of their strengths and why we loved them as our guides.
Sarah was very organized and detail oriented. This made our trip very smooth and we all felt very comfortable with our roles and her instructions on our journey. She was down to earth. I could tell she loved her job and what it means to be a tour guide. She gave us many recommendations of things to do and places to go while on our vacation. She was cool, calm and collected and made the journey feel effortless and safe. She is a wonderful guide between her leadership, personality, and knowledge.
Alec integrated his background of history, environmental studies, and sustainability into the job so well, creating an enriching and educational experience. He was dedicated to finding out our specific interests and providing us with learning opportunities. My family loved that as we picked his brain and enjoyed hearing all that he knew. You could tell he’s the kind of person (and guide) that wherever he goes he immerses himself into the unique environment and does his research.
Overall this was an amazing experience that we would recommend to anyone. Afterward, Alec and Sarah served us hot drinks and we chatted for a bit. It was quite nice. Definitely book with this company!
Réponse de l'hôte
May 2023
My goodness, what an incredible review! Your appreciation for your time with Sarah and Alec is not overlooked. This one might end up framed in the office! I am very happy to hear we were able to accommodate for your mother, giving her an experience she will never forget. Thank you so much for taking the time to leave this review. If you are ever able to make it back up here I hope you consider coming back out with us!