The balloon ride was amazing and the crew was very professional. We were the first van of riders on-site, but unfortunately we were the last balloon to take flight. We did not really think anything of it at the time, just a bit frustrated. Then, come to find out, we were one of the first balloons to land, leaving us feeling a little bit short-changed on flight time as compared to other balloons. Once we landed, it became very apparent that our crew was short a person (which explained why it took so long to take flight) and our pilot was up there in age and not able to help. A balloon that landed after us was packed up and gone an hour before us because they had an extra person, their pilot assisted, and they had a trailer with a winch. This crew shortage left us in the desert longer than expected as the smaller crew packed up the balloon. Then finally we were all packed and loaded only to have our passenger van get stuck on the way out of the desert. Great time in the air was balanced out by frustrating times on the ground.