I made a reservation for a sunrise flight for two in May 2017. We were told to meet at 5am, and were put into a van with eight other people (all couples) that would take us to the launch site. Two couples showed up late, around 5:15. There is no restroom at the meeting place and none at the launch site, but our driver kindly made a quick stop at a gas station.
Unfortunately, it was too windy and our pilot decided to cancel. The driver took us back (no brunch for us) and everyone left, the time was around 6:30. Sunday morning was fully booked, so we weren't able to do any hot air ballooning this time.
However, every employee we talked to was professional and kind, from the driver, the pilot, to the receptionists over the phone. Although you may have to leave a voicemail, I always received timely responses. If I were in Phoenix again, I'd try again at this company.
Réponse de l'hôte
Sep 2017
Melissa,
I understand how frustrating it is to have wonderful plans and Mother Nature just takes it all away. Our first and main concern is the safety of our passengers. Sadly, sometimes, we do have to cancel out in the field when the pilots can examine the weather directly vs what the news and other outlets have predicted. We would much rather be disappointed with not being able to fly than having something not so good happen.
In regards to not being able to at least have the breakfast, we are looking into how to work the make it feasible. If the winds pick up, no one wants sand/dirt with their quiche.
We are pleased that you our staff was up to par with our professionalism and kindness.
We truly hope you have the chance to return to Phoenix in the near future and let us take you up, up and away.
We also wanted to thank you for taking time to give us your feedback.