We had two kids, a teen and my wife and I, leaving Hanalei bay on June 26. Checkin was ok. Had to sign the obligatory waivers. Might be more efficient if this was offered ahead of time, online possibly. They offered ponchos and reef safe sunscreen lotion. I did try some, but the smell of the sunscreen was not pleasant. Plus a little goes a long way as it’s super thick. Still, I’m all for reef safe lotion. They won’t let you bring spray sunscreen. The placard listed it as a hazard on the boat. Would suggest you get some reef safe lotion or spray before you board the boat. We took a van to the beach and boarded a smaller transfer vessel to our raft. We left our shoes on the beach and picked them back up on return. I did like the raft, it was large and roomy and had benches with back support. I saw many other Na Pali boat riders on those zodiacs just riding on the rail of the boat. No benches. I imagine their backs were screaming at the end of 4 hours. I was glad we booked on a larger boat that was still able to get into the sea caves. Captain Spencer and first mate Casey were awesome. Casey was full of knowledge about Hawaiian tradition and the Na Pali coast. Captain Spencer was very skillful and was able to maneuver us into some tight spaces while keeping us safe. We ran all the way down to Polihale and came back about half way to snorkel. Kids loved it and we saw bottle nose dolphins, turtles and even humuhumunukunukuapua’a. Lunch was good. Various sodas, water, ham, turkey, vegetarian and even GF sandwiches! Also various chips. The snorkel was old style; had to blow water back up through top. Still was adequate and saved me from bringing my own gear. They also provided dry bags, which was super nice to have. Stowed our towels and other dry clothes. Would recommend you take a surf shirt or a pull over. Sun is bright. Even Captain and first mate were wearing tops with full sleeves. The ride back was rough, but cap did the best he could to make it easier. The trade winds had picked up and made it choppy. Again thankful for being in a boat with a proper seat. If you’re staying on the North side of Kaua’i book this tour out of Hanalei. You reach Na Pali sooner and saves you time from driving around to Port Allen. I booked through hawaiidiscount.com. They took the print copy of the reservation. Not sure you had to bring it though. Definitely would recommend this company.