I loved the concept of having a ticket for everything we wanted to do! The purchase was well worth it financially and quite a good investment. The next time I would plan my site seeing around the City Pass tickets so I could take full advantage of the purchase. There were a few items that I did not use related to running out of time, or maybe poor planning on my part. Either way I would recommend the CityPass to everyone wanting to see New York!
Good value if you want to see most of the attractions within the pass. But we didn't find the queues were any shorter - so many people have these passes that the queues are just as long. And watch out the 9/11 memorial museum can only be accessed after 2pm with the New York City Pass and the queues are huge. I wasn't aware of that before hand - it may have been in the small print but it wasn't obvious to me. If you are only there for a couple of days you probably wouldn't get value for money from the pass as there are other offers on individual attractions. No problems getting the pass, just handed in the token to the first attraction we went to. All went smoothly.
Good value and you get to see loads. Most operators are great but a couple were pretty poor and some even rude!