I used the Sightseeing Pass in August 2024 to visit New York City and, overall, I was satisfied with the 5-attraction pass I purchased for myself and my family. It allowed us to save on the entry fees to four skyscrapers that we were eager to visit.
However, my first experience with the pass was far from pleasant, and I was disappointed with the customer service. I had booked the 5-hour luxury tour, advertised as one of the top attractions, well in advance. Unfortunately, when we arrived, we found an old, slightly smelly bus that was not in great condition.
The tour was supposed to include several stops around New York with explanations, but in reality, the only stop was at Chelsea, near the market. We were supposed to walk along the High Line, but the guide initially told us it was closed. When I insisted we check, as it appeared open, the guide responded that the previous day, some people had complained it was too long, so it was better to skip it and head directly to Chelsea Market. We rushed through the market without even stopping, heading straight for the Staten Island Ferry terminal.
We could have made the 11:30 ferry, but the guide decided to make us wait at the terminal for the next ferry at 12:00. Once aboard, we barely had enough time to see the bay, with plans to return on the next ferry.
When I asked what we would see next and how many stops we would make, the guide told me they weren’t sure and that we probably wouldn’t make any stops. At that point, my family, friends, and I decided to leave the tour entirely.
It’s worth noting that the Staten Island Ferry is free, so we essentially lost a paid attraction just to be taken to the ferry on an old bus. I strongly recommend choosing a tour to Ellis Island instead of this one.
Lastly, I submitted three refund or credit requests to Sightseeing Pass and never received a response. Next time, I’ll likely choose a different pass.
Unfortunately, this was a negative experience.