Dreamer46204462893
Dec 2024
I bought a pass for 3 days, for about 250 euros. The app is very intuitive and simple to use, but often the site to book the (few) attractions that need to be booked does not work or does not give availability of dates, for any day. It happened to me for two attractions out of about 10 I visited. For the first I solved by going directly on site the day before and asking for information, while the second I had to give up. Customer service is BAD, that has to be said. At the first email I was told that they would follow up the request within 24 hours, which then became another 48. And to date, after two weeks, still nothing, trip over and trip missed. Apart from this mishap, however, with a lot of planning and comparison of opening hours also through other sites, everything went well. Passes worked smoothly, sometimes scanning those directly, sometimes having to go through the ticket office to "redeem" a paper ticket cost 0. Anyway, I didn't find any big queues, despite it being early December.
Réponse de l'hôte
Dec 2024
We’re truly sorry for the inconvenience and frustration you experienced. We greatly appreciate your feedback, and we’ll address these issues with our technical and customer support teams to ensure a smoother experience in the future. Thank you for your patience and for sharing your observations.