If you want full immersion of the Niagara Falls, this is the tour you definitely want to do. Best customer service ever from the moment I booked the reservation all the way until we got dropped off at our hotel by Brian. I literally got a call 24 hours out from Camilla to confirm my reservation and to let me know pick up details. Yes, Brian is the tourist guide you want to have. He picked us up exactly on the dot from our hotel the Great Wolf Lodge, considering the distance between the hotel and the starting point of the tour. He made my family so welcome. He was very nice, friendly, professional, and specially very patient. He made the crossing of the border to USA and back to Canada so smoothly. He was very knowledgeable in explaining the history of every single stop and shared funny stories with the group. We had close encounters, literally, with the water of the falls from every single corner. He was very accommodating with people who had physical challenges to include my 77 year old mom and still having them get the full experience of the Niagara Falls. Brian completely exceeded our expectations and made our visit so worth it. After four days in Niagara Falls, we learned from Brian that they lit up the falls at 9pm and do fireworks at 10. We ended up our tour day with this amazing night experience. I strongly recommend you wearing clothes ready to get soaking wet like dry fast clothing items and water proof shoes if you want to get the full experience of the Niagara Falls. Thanks Over the Falls Tours and Brian for making our visit and my birthday so memorable with my family!!!