The driver, Jacob, was absolutely great. He was very attentive when driving, and also extremely helpful finding the Aurora along the way. The resort itself was disappointing. The ice museum was a very poor cousin to the sculptures from the World Ice Sculpture competition we had seen in Fairbanks a couple days earlier. The main meeting room where we first arrived was in a building that badly, I mean badly needs a major rehab investment and better on-going cleaning and maintenance. One toilet wouldn't flush, and the aurora viewing room was worthless. It had a door into the central meeting room and one on the opposite side that led outdoors so rather than a quiet constantly dark viewing room we had doors opening and slamming shut about every 5 seconds - no exaggeration. And the viewing area outside would be great except for the dozens of people all with their lights making photography and viewing difficult - and then there were the cars and snow cats driving in front of you every couple minutes. And until about 11 p.m. building lights were also intrusive. It really diminished the experience. Organization was not good either. When we arrived we were taken to the central meeting room where we and a crowd of others waited for about 40 minutes before we were finally taken to the ice museum. As noted, the ice museum is not great and worth about 10 minutes. But we all spent 20 to 30 minutes there. Then we were sent "to the building with the green light" (not guided there), which was where we had a group 8 p.m. reservation. Except that when we were finally called there weren't enough seats and my wife and I were placed in the Bar while the others ate in the dining areas. And the prices were fairly stiff. Fortunately, we had bought sandwiches in anticipation of high prices and so we excused ourselves to go to the main meeting room where we ate our sandwiches. Then we went to the adjacent viewing room. I've indicated what that was like. The good news is that we were able to go outside, come inside and rewarm, and then go back out. In spite of the crowd, and excessive ambient light the sky was largely clear and we were able to see the Aurora slowly form on the hilltop and gradually grow. At about 1 a.m. we though we had seen about all we were going to see, which was a very modest appearance of the Aurora. Literally as I went to get into the truck I looked skyward one last time and all of a sudden the show was on. Highways of light into the sky, changing formations by disappearing in one place and appearing in another a few seconds later. We watched for a while and then headed back to Fairbanks. On the way, however, our driver took us to a pullout about 5 miles west of the Chena Hot Springs resort. It was totally dark, only one other car there. And the Northern Lights were spectacular. Even with just my I-phone and a shaky hand I was able to capture multi-color shots of the Aurora. At only one time did I see it actually undulate like you see in films or on TV, but I was able to capture it on my I-phone. And the totality of the Aurora was so awe inspiring that even without the rapid undulation, the pace at which it appeared, disappeared, and then reformed in different locations all over the sky was breathtaking. So Jacob, our driver, is a 5 star plus. He saved the day for this tour and for us. In fairness, we did not go to or into the hotsprings itself to take a dip as many did. And several in our van said it was fantastic. So the natural setting and features of the Hot Springs are good, and one visitor told us their room accommodation they had stayed in was old but clean and in decent repair. But for us, organization and setting management were big downsides. I would recommend the tour if you have Jacob or another really good driver who is into making sure you get what you came for - the Aurora. But if the weather is good, as it was for us, and if you are comfortable driving on bumpy but manageable roads, I would offer driving yourself and finding a pullout near the hot springs so you can avoid the madding crowds and watch the Aurora on your own - if it shows - which only nature determines.