From the conversation while making the reservation (I really appreciated that you couldn't simply make the reservation on-line--my conversation with Jody was helpful and she was professional and friendly), to the check-in, to the trip itself, we could not have asked for a better experience. Our family had never whitewater rafted, but were sufficiently athletic to adapt quickly to the skills needed to navigate the river without leaving the boat. Michael, our guide, was exceptional, serious about the effort require to navigate the rapids and highly skilled, yet very funny too. We were all sorry the trip ended so soon. One final note: I left my sandals and swimsuit on one of the picnic tables, only discovering this after we'd arrived at a campground an hour away. Jody again answered the phone when I called and made sure that I could retrieve these items when we passed back through Buena Vista a few days later. Keep up the great work!