I'm so sorry for the extraordinary wait time that you're suffering through for your refund. Right now, we have a small team working from home going through the thousands of backlogged refund requests. We can assure you that we will go through all of them but it is going to take some time. We thank you for your understanding and patience.
And just in case, you can send us your booking info at [email protected]
so we can verify that you're on the refund request list.