There is no hope for this company, an absolute scam. They do not turn up when they say they will, even though you confirm by telephone the day before. The ground crew does not care about the customer and will leave you stranded at the airport or hotel. Better to get a New York taxi for $86 including taxes and toll fees. We were left stranded both ways. Looking at other reviews on here there is no hope of a refund either so don't waste your time, consider it a bad experience and a lesson learned.