Overpriced and they called me to tell me that I needed to pay $10 extra and to make sure to add $5 tip. The extra should have not been asked for because there were no tolls or anything to charge for. I called viator and asked about it. They said they would call me back to take care off me, no call
The driver was leaning against the wall smoking when I arrived. He then thrust papers at me informing that I will need to pay toll and a tip. His English was very poor so had difficulty understanding what he was talking about. I would prefer that any costs such as tolls were included in original price. He was unpleasant and I would have preferred not to give him a tip at all. When I arrived at the hotel, my suitcase was dumped on the road - didn't even bother to put it on the sidewalk. Worse service ever.
A little bit of a mix up with the pick up location, but other than that it was fine.