We were picked up at the airport and delivered to the hotel, but they never picked us up for the trip back to the airport. I had even sent an e-mail to confirm the date & time before I paid. When I called to let them know the driver had not arrived, I was told that we did not have a reservation and if we wanted to be picked up, they could do it in an hour. I then started using their text function and eventually got a call after I had already secured a LYFT driver, they said yes, I had a reservation and had pre-paid, they also confirmed the pickup time. Basically they said : "whoops sorry about the lack of driver." Then I got a text message from the company saying that my pickup time was different than what I claimed by 1/2 hour. I asked for my money back, and was told I had to contact a different company. DO NOT USE THIS COMPANY FOR ANY REASON.
Réponse de l'hôte
Nov 2022
Dear Customer,
We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required.
Sincerely, Carmel team.