As per the booking we expected the driver to meet us at the baggage claim, instead we had to go search for him - he was driving around the pick-up circuit outside. We had to call the company to find out where he was and the vehicle type to look for - eventually found him. Not what you want after 28 hour flight.
Viator need to advise car companies of their requirements. Very disappointed.
Bad driver same one we had on return if different driver I would recommend