Both my SO and I agreed afterwards that our expectations were probably unrealistic, based on awesome videos we had seen before of whale watches in the past. Naturally, if they were good enough to be seen by wide audiences, they were the more spectacular experiences. Ours was not. Sadly it was rainy and cold when we went, nothing could be done about that.The boat was rather large. I think capacity was about 140, and there were 80 customers on this trip. Even with a low crowd, when there were sightings of whales or dolphins, everyone crowded to that particular side of the boat, making viewing difficult. The naturist said our group saw 13 whales. I would say, HE might have (he had the best view, in the top-front of the boat), but the group didn't necessarily. Also, while the boat are regulated to stay at least 100 yards from the whales, ours stayed no less than 1/4-1/3 miles away. Our sightings were very distant, nothing remotely up close.
If we did this experience again, I would try and find a smaller boat (less crowd) to go out in. I would go again if offered the chance (I like boating), but I would definitely set my expectations much lower, and hopefully would be pleasantly surprised.
Oh, if you go, use a GroupOn and save about 50%.