My sister's and I booked were booked on the 7pm tour for the Seville Quarter red light tour. The tour was booked July 29, 2021! We arrived an hour early , we had a drink and went to the front door at 6:45pm. At 7:15pm there was still no one from the tour. I looked up the phone number and called the owner Ericka. I told her who I was and she informed me that the tour was cancelled due to weather. I advised her that there was no bad weather and I was unsure what weather she was speaking of! She told me that they tried several time to contact me via email but were not successful and they had refunded my money! I told her I never received an email from her company, and she said maybe it went to my spam! I received a confirmation email after I booked the tour that was not in my spam. I asked her what email did she send it too? She also advised me that they did not have a phone number to call me regarding the cancellation (when you book you can't pay without adding your phone number! After several minutes of her trying to find my email address, she told me she would resend what they emailed me! Ericka then proceeded to ask me for my email address!! Needless to say, I checked my credit card statement and there money was refunded. But I would expect a company to contact me, which she said she did and that was a lie because I never got an email! Second, my number was entered on the booking form, because I didn't have a choice but to add it!! Third, she never apologized and continued to say she refunded my money! I would never do business with a unreliable and untrustworthy company!