The driver/guide had a wealth of info. on Sonoma and the wineries. I give him a 5 star...however, the price we paid did not include the wine tour at Ravenswood winery, which was NOT explained. They basically met us with a glass of wine next to the trolley and we had no way of saying no to the tour, especially since we did not know there was an extra cost involved. Kind of sleazy from the wine trolley company. The extra cost was $20pp for the tour. The gratuity was NOT included for the tour guide either....it should have been explained on the website as well.
What they need to do is add ALL the costs to the tour itself and tell the guests that they don't need to bring ANY money unless they want something outside the ordinary or buy bottles of wine.
This nickle and diming seemed juvenile. Charge $50 extra for the tour and include gratuity and that tour....and forget this extra this and that....this tactic is not honest and very sleazy....therefore I will only get it a 3 star. The driver was great!
Fix this please!!
Réponse de l'hôte
Oct 2015
Hello and thank you for reviewing your tour with us! I'm glad to hear that you enjoyed the driver and he provided excellent commentary for you and the other guests while driving through the beautiful Sonoma Valley. As for how the tasting fees and driver's gratuity are not included, that is made very clear on our website and brochures, our reservations team always mentions it when taking orders over the phone, and it's even in the confirmation ticket you received via email. We do not charge ahead of time for any tasting fees because it is up to the guests whether or not they want to taste and pay the fee, same with the driver's gratuity. I hope the confusion didn't damper your time on the trolley as we'd love to have you come back to the valley for another tour! Thank you and a have a wonderful day!