Really great experience. We had to watch two required videos (unnecessarily long and redundant) but then received wetsuits and were driven to the dock and given our kayaks. The guide was knowledgeable and friendly and very open to questions. She was also very knowledgeable about manatees and gave us a good experience and adequate time to see them. We saw tons, which was really cool, and had a few nice really close encounters, even some playing with us. Would definitely want to do again.