Ironically, I rated it five stars despite our never leaving the ground. Our captain told us that, because of bad weather, we could fly, but would only see roughly a quarter of what we would normally see- and miss the volcanoes entirely. She allowed us to decide whether to go up or cancel for a full refund. We chose the latter. Within the hour, both the helicopter company and the booking agent confirmed our cancelation. No games, no false promises, just respect and honesty. If I ever get back to Hawaii, I’ll be sure to re-book!