Solo traveler here. This experience was WONDERFUL, from start to finish. The Atlantis Sub phone staff (who also man the oceanside/beach booth) was so careful and considerate. On my first attempt to take this excursion, I got lost and traffic was intense (meaning I was late). I gave up, presuming I'd lost my opportunity and money. Instead? Atlantis Sub called ME before I left the area. Instead of cancelling or refusing a refund? They asked if I wanted to reschedule(!).
I DID.
The Atlantis Sub staff offered lots of options re: new dates; they also took pains to make sure that I understood where to park and how to get there. They even called a couple of times to ensure I had good directions for my rescheduled tour. Talk about customer service; just WOW!
On the tour, members of the crew -- without being overbearing or intrusive -- politely connected with me, giving me tips, information, and just generally chatting me up (I was a Party of One). So friendly. Our guide was a JOY: so funny, generous, patient, and respectful. The captain was careful and professional.
Underwater sights will not disappoint; the "OOHS!" and "AHHHS!" were plentiful. The sea is the star of the show and does not disappoint.
Note also: this was not a crew that tried to "hard-sell" ANYTHING; buying pics, food, drink, and merch were left up to you. Even at the end, no one positioned themselves to get a tip. Though I happily tipped our guide? I appreciated the "no pressure" approach.
I'd definitely return. What a lovely outing.
Réponse de l'hôte
Feb 2024
Aloha !
Mahalo for your 5-star review! We are happy to hear you enjoyed your recent experience with us, aboard the Atlantis Submarine, from the shuttle boat ride to the deep-sea exploration. We love hearing from our guests and are thrilled to know you had a fantastic submarine adventure! Thank you very much for sharing your valuable feedback and recommendation.
We hope to have the pleasure of welcoming you back in the future aboard one of our submarines and/or the Majestic by Atlantis Cruises for another Atlantis adventure; an underwater journey, sunset cruise, or seasonal whale watch cruise.
Feel free to follow us on social media at #atlantishawaii.
A hui hou (until next time).