Terrible experience with the owner. Cruise went out when the weather was iffy and there ended up being brutal storms. The crew didn't assure us we were OK. Ended the trip early (we shouldn't have gone out), and then offered us some made up coupon for another trip. When we reached out all week via email to get a refund, they never responded, and finally we got ahold of them over the phone 5 days later. The person we spoke with ended up being the owner, which was shocking because of how poorly he talked to my fiance and his general lack of any customer service. Apparently, he's been doing this for 30 years, but never learned once how to approach or talk to a customer. We didn't get a refund, we had a terrible experience, the weather was extremely bad and we shouldn't have gone out. Happy to leave all of that behind if the OWNER didn't talk down to my fiance the way he did. Poorly managed and would highly recommend looking at any of the other cruise ships in St. Pete.