Sights were great.... Pity that the falls were still quite frozen but still worth a trip. Guide was informative and shopping trip at the end was lovely.
Nobody from Viator is there to receive us at the pick up point. There is no mention of Viator at all. We stood at the corner not knowing who will pick us. No signboards. The drive though on a scenic route is very long. Once we reached Niagara and checked into a hotel, we are left to ourselves. The guide is not with us to show the lighting at night of the Niagara. It is too dark find our own way. Minibus was arranged. The driver was kind enough to arrange wifi. The guide Ben was good. Hotel in Niagara was very good.
Both the tour guide and driver were very professional and were happy to talk about the sights along the way. The Falls were absolutely spectacular with the basin below being almost completely snowed over. Both the night and day time viewing were amazing. The accommodation in Niagara Falls, Canada was also really good! The bus (well van seeing there were only a few of us on the tour) was warm and comfortable which was a god-send in sub-zero Celsius temps. I would do this tour again given the opportunity.