Tour guide was aloof at the beginnning during registation, when she asked to see everyone's voucher when we was about to board the bus. So we were scrambling for the voucher with one arm carrying our overnight bag and the other arm with our breakfast, and she didnt allow us to grab a seat and put down our bag first! it would have been better if they see the voucher at the tour office, or when everyone was seated on the bus and the tour guide could have gone around, rather than stopping us at the bus door now. thankfully her attitude changes once the tour begins and the service is passable.
The bus journey was a good 10 hours long, with stops in between for meals and toilets, but it was all worth it for the magnificent view of Niagara Falls. The hotel took us by surprise, room is spacious and comfortable. It's a pity that we didnt get to see the night view as the fog was too heavy. tour ended with Maid of the Mist boat ride, which is the highlight of the tour, to be able to get up close to the falls. the view is beyond words. however we were caught in the rain at some part of the tour and i would expect the tour to provide free poncho or at least extra umbrellas for us to borrow to get down to see the falls.
Very long trip for short time at the Falls but well worth it. Would definitely not do the tour unless you are able to visit the Canadian side as the American side is not nearly as impressive as the Canadian side.
My husband and I had a wonderful time on the trip to Niagara Falls. The tour guide was knowledgeable and interesting to listen to. Our room was well appointed. Thank you for a relaxing time!