My daughter and I went on this tour with no prior experience of a Segway. Happy (Steve) showed us how to use them in just a few minutes! He gave us ear pieces to hear him while we were on the Segway, and water. He explained the history of Starsmore, Broadmoor and made it fun! Happy took pics of us and video's and sent them to us when we where done with the tour. It didn't matter that it rained, and we seen a mama black bear with two cubs, and another black bear in a yard digging. Thank you Happy for a wonderful time, that we will always remember!