Aloha Haley. Our sincerest apologies that your experience with us this time around was not up to par. We would definitely like to make things right, and also see which crew was working that day to find out what all the grumpiness was about. Would you mind reaching out to our office and letting us know what day you traveled? Or emailing
[email protected]? Everyone has their bad days but that should never come across to the guests on board and we are so very sorry that it did. We thank you for your honest feedback and would love the opportunity to make it up to you in the future! We do have a premium snorkel trip on our larger vessel that would be less crowded, maybe we can get you out on that trip if you’re still in town? Or next time you visit. Mahalo Nui Loa!