So my young son and I wanted to take my wife to an escape room for her birthday. We have done quite a few and even did The Mermaids Escape not too long ago at this location, which was not a great experience but we wanted to give it another shot thinking it was a one off situation. It was not. First I booked the room online and when we arrived early we were not greeted at all I had to pry attention out of the "host" working the front. Second, when I did the check in she stated they had double booked the room, which in the current Covid situation I am not certain is legal. FYI staff refused to wear masks etc. Ok I try to brush it off. As we don't want to do a room with unknown people I ask to move our reservation or an alternate room etc. She was almost condescending in her response that wouldn't be possible. Having spent so much money with no chance of getting if back we were forced to proceed with doing the room when the other group arrived. What we were met with was very intoxicated young group that decided to not worry that I had two young kids with me and just curse up a storm (and as a former sailor even I thought it was too much). They also kept using sexual innuendos which I multiple times had to address. Ok so we are in a room that is too small with too many people and they are just drunk and rude. Bad enough? Nope. The "host" working there obviously didn't give two cares and didn't even reset the room halfway, so most of the locks and puzzles were already done so we kept working puzzles that were already solved and we didn't know. Keys were in rooms that were needed in other rooms because they weren't reset. Locks were in a different location so didn't work with the clues, half the props are busted. Just a joke overall and EASILY the most unprofessional showing of a escape room I have even seen. This place feels like a carnival side show that only wants your money and obviously doesn't care. My money was wasted, my wife's birthday was ruined, and the staff didn't even have the customer service skills to fake an apology. Just a joke. Stay away and go visit other rooms in the area there are more and I can attest they are way more professional and actually seem to care about showing a good time.