Very disappointed. The tour guide was very sweet however very soft spoken. Couldn’t hear most of what she was saying. The tour claims 19 stops with admission, most of the stops are outdoor sculptures and the buildings that we went into were free (Huntington Place, GMC, Guardian, and Book Tower). Also the ad claims 10,000 steps we only recorded 6,000. Total tour was around 2 hours. I don’t normally write reviews but I think this was not worth the price and would hate for another tourist to experience.
Odpowiedź od gospodarza
Nov 2024
Hi K_T,
Thank you for taking the time to share your feedback. I’m sorry to hear that your experience didn’t meet your expectations and will take it into consideration moving forward.
We’re thrilled you found our tour guide sweet but understand how being soft-spoken could impact the experience. We'll work on ensuring all guides are more audible and equipped to accommodate varying group needs.
Regarding the stops and admission, our intention is to showcase Detroit’s rich history and stunning landmarks, including both outdoor and indoor attractions. While some buildings we visit are free to enter, we strive to provide curated insights and a unique perspective to enhance their value. We’ll review how we present this in our descriptions to better align with guest expectations.
As for the 10,000 steps, we appreciate you pointing that out! Variations can happen depending on group pace, but we’ll revisit our route and advertising to ensure it reflects a consistent experience.
I’m deeply sorry you didn’t feel the tour was worth the price, as it’s our mission to provide memorable and enriching experiences for every guest.
Thank you again for your feedback—it’s invaluable as we strive to improve!