Very disappointing service. We purchased a 2 day deluxe ticket which included a walking tour, night tour and three loops. The morning we started with the blue loop (after being informed the third loop was simply a hotel courtesy bus!) and after spending some time in Arlington the bus we were on broke down. We waited 25 minutes while we got a “replacement bus” but this was actually just the next bus which already had many passengers. This I could forgive. We finally made it back to town and boarded the red bus, and was then informed that there were diversions and many stops could not be serviced. We had two different tour guides on this and both were awful. One was rude and unhelpful. The other had severe microphone issues (we hadn’t changed buses) and spent most of the time saying “it’s so hot” and “watch the branches”, she seemed to forget he job to explain what we were passing. The night tour was the final straw. Unfortunately the same tour guide as before with the same microphone issues. She kept telling us it was too bright for the night tour so we were driving in circles! What a waste! The driver even said to us “it’s still bright, I’m trying to kill some time”. The night tour was awful and I feel bad for anyone who bought this tour for $45! It is not a surprise that the sun had not set at 7am at the end of June and acting like it was is unprofessional. The buses were old and uncomfortable. The tour guides seemed unprepared and I heard a lot of contradicting information. The walking tour was very good, and our guide was great but no tickets were checked and we seemed to pick you many people as we walked around and she joked about it but didn’t seem to mind. This was unfair for those who had paid money to do the tour.We had been in Philadelphia and used the Big Bus tour and they were excellent. It’s such a pity that such a terrible service uses the Big Bus name. I would strongly recommend trying a different tour.
Odpowiedź od gospodarza
Jun 2019
Good Morning,
Thank you for bringing these issues to our attention. I contacted you via. email to resolve this situation. Please accept our sincerest apologies for any trouble we have caused you. I hope that we are able to provide the best solution possible to your inconvenience.
Regards,
Autumn