I highly recommend this tour, especially to anyone visiting the big island for the first time. We were picked up at our hotel at the promised time. Our tour guide, Iwana(not sure of spelling) was wonderful. He was very knowledgeable about the terrain of all of the islands, knew alot of trivia, and was very funny. The places that we stopped at included a coffee farm, a bakery, a beach where lunch was served, 2 waterfalls, a volcano, and a beautiful lookout point. This tour was well worth the money. The tour was 12 hours from beginning to end. I would not recommend this tour for anyone with very young children, simply because of the very long day. Great experience!