We booked this trip based on the reviews and how great the guides were. We were so looking forward to it. Sadly, we were left disappointed. Our guide was quite new in the job and probably still finding his feet, but other than an interesting story about the history of Captain Cook and a bit about the volcanoes the rest of the 11 hours on a minibus was pretty much in silence. We also did not complete the full tour stated on the website. After Akaka Falls we were supposed to go to Waipi’o Valley lookout for sunset, instead our guide drove us back to Hilo, up a highway for 1 hour to a toilet stop, then another hour back to Kona. On a positive, the Volcano Park and Akaka Falls were very impressive. However, overall an expensive and boring tour given the guides lack of knowledge/experience.
Odpowiedź od gospodarza
Oct 2022
Thank you for your feedback. Waipio Valley Lookout was closed due to a protest in the area during the week of your tour date. The Valley has since been reopened to visitors.
All of our guides are extensively trained to provide fully narrated tours and long-time local residents. We will be sure to follow up with your guide to find out what can be improved.