Start to finish, this rafting trip was amazing! I called to book my trip and was greeted by a very friendly lady on the other end who helped ease any fears I had about the trip. When we got there, parking was a little hard to find (it's in the back by the train tracks btw!) but not too bad. The staff was very friendly and helpful getting everyone their life jackets and helmets fitted. After a short bus ride to the river, we were able to unload the the raft (the staff did this on their own so no hard work for the customers). We were placed with a family of 4 for our raft so 6 plus a guide for the raft. It was an excellent team building experience learning how to paddle at the same time etc. The water was a bit low so the rapids were not crazy strong but still fun enough for all of us on the raft to get a little wet and have a few sequels of enjoyment/fear. My son and I will definitely be returning to this rafting company for future vacations!