My friend (who has a disability and requires a wheelchair) and I had planned this day tour to Boston for months. We booked, paid and requested a wheelchair. On arrival at the pick up spot we were advised that there was no wheelchair and told abruptly by the extremely rude woman in charge (?) that we should have bought our own. There was also another woman on crutches who was expecting a wheelchair too, so that put a bit of a downer on the day from the start. Our guide was lovely, apologising about the wheelchair and asking if my friend was okay, even though it wasn’t his fault and our bus driver was great. Unfortunately this tour is mainly a walking tour and my friend was worn out in a short time, though she persevered and somehow got through the day. I was exhausted, so I can only imagine how she felt. I did like this tour, though it did feel a bit rushed when we got to Boston and I believe that we did miss out on seeing a few sights. Lunch at Quincey Markets was very crowded, I couldn’t even sit down, though the markets themselves were great. I wish our guide would have told us that there was a Hard Rock Cafe and a Starbucks a short distance away with lots of seating.
Overall, for me, it was a nice experience in a beautiful city but a bit rushed and I certainly don’t recommend it if you require assistance with walking and getting around.
Odpowiedź od gospodarza
May 2019
Hi Deslie,
We are very sorry to hear that you had this issue on our tour.
Unfortunately we cannot provide wheelchairs to the customers, and this is what we clearly advise all of our partners.
If booked in advance we can provide wheelcahir accesibile bus, as we try our best to acomodate all passnegers, but we cannot provide wheelchair itself.
I do understand your disapomntment but we never confirmed any wheelchair resrvation.
All the Best
Mike