The trip itself is a no=brainer... you must do it if you can! The bears are wonderful to see and Katmai has a class act. This particular operator is fine, but just fine. The pilot is also the owner and needs a little grooming on his customer service skills. He did not introduce himself, did not give us any sort of safety training regarding the plane, did the old "point and waive" to "show" us where to go once we arrived at Katmai, and basically did just the basics he had to. It would have been nice to know that the plane got super cold while in the air, it would have been nice to be shown where to go, etc. He got us there and back, and was pleasant "enough" but don't go thinking you are making a new friend!