I meticulously planned a weekend in NYC with my teenage son as a Christmas present. On Dec.19th, I purchased premier (more expensive) tickets for the Harbor Lights Cruise through my employers discount site "Tickets at Work". On Dec. 20th. I called Circle Line, spoke to a person, and booked a reservation for Friday 1/4 for the purchased Harbor Lights Cruise, and was given a reservation confirmation number. On Friday, 1/4 at 6pm, we arrived at Pier 42 to a small crowd of people and a sign on the window "Harbor Lights Cruise closed until April 2019". Not a soul there...I did not receive an email, phone call, any notification. Only having 2.5 days in the city, this was one of the ways I planned to see it with my teen. Before writing this terrible review, I called Circle Line today to discuss the issue, request refund, express disappointment...and received this as a response "You have to call Tickets at Work to request a refund." No apology, no offer to make it up in any way, nothing. To me it wasn't just about the $100 tickets, it was my plan for that day, what we were looking most forward to, am sure the cruise is fantastic and the views are breathtaking...but I wouldn't know, because we didn't get to go. Side note, I have called Tickets at Work, they submit a request to Circle Line for refund. Who knows if that will be approved, I just wanted to see the city at night from the water. They had dates advertised, booked them, then closed without notifying paid customers. With notice, I could have booked with another company, or planned a different activity with my son. But nah, why would they care about my measly little vacation plans?