Worst excursion experience ever. We were warned exactly 1:08 before trip time that it might be canceled, and it was canceled 10 minutes later. Of course, we were offline on the freeway making sure to be on time and comply with their boarding instructions. We were not able to reschedule given plans for my kids' visit from Canada. We were told that this last minute cancelation was in keeping with"standard practice" if they didn't have enough customers. They said this practice was disclosed but we sure did not see any such warnings in their texts or our booking confirmation. They did give us an immediate refund.
Odpowiedź od gospodarza
Dec 2024
As we stated when we had to make this cancellation, we are very sorry for the inconvenience. We tried to notify everyone as quickly as we could when we were forced to make the decision. We would much rather be on the water than cancel a tour. We hope that you were able to get on one of the other tour companies we recommended that were going out at the same time as your original booking so that you still got to see our beautiful Clearwater waterways.