HIGHLY recommend booking this tour! Bernie was great at communicating with us from when we booked the tour all the way up until the actual day - which was incredibly helpful as our cruise docked at a different location from where it was originally scheduled. The tour itself was fantastic!! In just a few short hours, we got a wonderful overview of beautiful Ketchikan and enjoyed see the totem park, eagles, BEARS (yes... BEARS!) and salmon. Bernie went over and above to make our visit as special as possible - avoiding crowds, giving us extra time when needed and showing us places she knew we would appreciate as she got to know us along the way (like showing our teenage boys the local little league field - so cool!). Did I mention we saw BEARS!?!? In the wild!? Trip of a lifetime. So grateful for the memories made on this tour.